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Job description :
The role reports to the Director of Process Excellence based in the US HQ. This is a newly created position, an excellent opportunity to come in and build up your own team. You will be working closely with the BU Heads across the region and roll out the global customer services process based on the Lean Sigma methodology, make suggestion to new processes and identify key attributes for process development by adding value to the customers. You will take ownership and motivate others to accept process changes, train and educate internal parties on Lean Sigma principles. |
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Qualifications :
The successful applicant will be a degree holder with at least 7 years of relevant experience gained from MNC environment. You will have solid understanding of business issues, customer value and metrics, and proven track record in change management. You must have strong leadership skills with an analytical mindset. Superb communication and interpersonal skills with good spoken English is required. |
