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Job description :
Qualifications:
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BS/BA degree in Communications or equivalent work-related experience.
* At least 7 years Experience in a customer service environment or related position, preferably in a teleservices or telecommunications company
* At least 5 years Management experience required.
* At least 3 years Quality Assurance experience in a call center environment.
* Computer literacy (word processing, spreadsheets and database applications).
* Excellent oral, written, and interpersonal communication skills.
* Must be well organized, demonstrate initiative, and able to manage multiple projects.
* Ability to quickly adapt in a dynamic and fast-paced environment.
* Must be able to interact effectively with all internal departments and represent professional manner.
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