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Job description :
Main Job Duties:
• Assist customers with their travel reservation enquiries in person (walk-in customers), by timely telephone or e-mail response.
• Make, confirm reservations & provide quotes for passengers on scheduled airline flights using the GDS.
• Arrange reservation & routing for passengers in accordance with their requests using GALILEO and WORLD SPAN computer reservation systems & other related software programs.
• Confirm itinerary, organize invoice, process payment or mode of payment to be made & confirm reservation.
• Ensure receipt of payments, Dos, audit coupons, & LPOs, etc. and issue tickets (manual/electronic/BSP/PTA) and timely delivery of documents.
• Provide required booking information/ confirmation to customers accurately.
• Maintain & update customer profile/ data form and ensure that all travel preference & frequent flyer data are advised to airline/ supplier.
• Perform clerical duties associated with travel reservation, e.g., attending to requests for brochures & schedules, responding to e-mail communications.
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Qualifications :
Man Specification:
• Minimum 2 years as a consultant, Travel with a professional & reputable travel agency.
• Will be conversant with GDS/ GALILEO/ WORLD SPAN computer software on airline reservation systems to complete reservation & ticketing transactions. Will be knowledgeable of IATA & airline regulations.
• Will be experienced in selling travel related services and maximizing business through cash clients. Will possess excellent communication skills, strong organization ability & good IT skills. Will be used to performing work according to set procedures.
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