CM Resource & Planning Manager , Bangkok, Thailand

Job description :
Roles & Responsibilities : * Support all True and True Move Contact Centers to manage shift schedule on a weekly basis * Resource planning & Scheduling to assure that meet service (Manpower) * Oversee the operations of the Human Resource Management functions which include staff movement * Forecast incoming call volume of each contact center and manage manpower to be in line with incoming calls and ensure that the gap of forecast and actual data should be under control * Supervise and assist staffs to solve the problem of shift planning * Be a consultant for all call centers on how to manage manpower to get high performance at low cost and review and monitor manpower trends and status; and needs and formulate appropriate actions to meet overall organization manpower needs. * Forecast manpower needed to support on some special projects * Ensure recruitment and assessment of new CM staffs meet business requirement and in timely fashion * Oversee the operations of the Human Resource Management functions which include staff movement and HR administration * Ensure Customer Management HR policy and guideline are properly established and liaison with corporate HR.

Qualifications :
Qualifications Required: * Male or Female, Age between 28-35 years old * Bachelor/Master degree in Sciences, HRM, MBA, IT, Applied Statistics, Information Systems or other related fields * 5 years experience with HR/Resources Planning and Management * 3 Years experience with Tele communication, IT, Call Center * Understand with Call Center Environment and Customer Service Function * Acknowledge in call center technologies and IT related with Customer Management * Understand with HR Concept such as HR Planning, HR management and development, Performance management etc. * Experience of managing a small team of experts to produce accurate and timely Information * Proven analytical management with numerical skills * Excellent written and oral communication skills and PC literacy * Excellent Project Management, time management, Confidentiality and discretion, Report writing and leadership

Job information :
This job offer is open to foreigners and expatriates applicants.

Job location :
Bangkok, Thailand

Contract type :
Full Time

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